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Ryzer Mindset Privacy Policy

Last Updated: 07/20/2023
Effective Date of Last Update: 07/20/2023

Summary of most recent update: We updated the “Use of Information” section to provider greater detail into the third-parties we utilize to provide our Services to you.

This Privacy Policy applies when you use our Services detailed below. We offer you choices about the data we collect, use and share as described in this Privacy Policy.

Welcome to the digital services offered by Ryzer Mindset, LLC ("Ryzer Mindset", “Mindset”, "we", "us" or "our"). When you visit or use https://ryzer.com/mindset, or https://mindset.ryzer.com, and any other online site, mobile application, service, or product that references this Privacy Policy (collectively the "Services") you are agreeing to be bound by this Privacy Policy and by our Terms of Use (collectively, the "Terms and Conditions"). If you do not agree with the Terms and Conditions, you may not use the Services.

Ryzer Mindset is a majority-owned subsidiary of Ryzer, LLC ("Ryzer") headquartered in Urbandale, Iowa. Ryzer builds technologies and services that enable athletes and event attendees to connect with coaches and event organizers.  Ryzer, as a separate company from Ryzer Mindset, has its own Privacy Policy and Terms of Use.

Ryzer Mindset respects your privacy. This Privacy Policy tells you how we will use the information entrusted to us when you visit or use https://ryzer.com/mindset, or https://mindset.ryzer.com, or any other online site, mobile application, service, or product that links to this Privacy Policy (collectively the "Services"). Unless otherwise stated in a separate agreement between you and Ryzer Mindset that governs your use of Ryzer Mindset's web and/or mobile based application software, this Privacy Policy also applies to the content that users store on our system, including any personal information.

We are continually improving our websites and other digital properties by adding new features and products. Because of these enhancements and changes in the law, we may modify this Privacy Policy. If we make material changes to it, we will provide at least 15 days' notice through our Services, or by other means such as email, to provide you the opportunity to review the changes before they become effective. Modifications to this Privacy Policy will be posted at the top of this page designated by the "Last Updated" and "Effective Date of Last Update". If you object to any changes, you may cease using the Services and/or close your account by emailing us at privacy@ryzer.com.

1. Collection of Information

We collect or receive the following general types of information when you use the Services: information which relates to a person and/or could be used to identify a person ("Personal Data"), information protected against security breaches (username and password), protected classification information (such as gender), commercial information (such as a credit card number), Internet/electronic activity, professional or employment related information (such as role, TAP assessment results), education information (such as school attending), and inferences from the foregoing. More specifically, we collect the following information from various sources:

1.1 Information You Provide Directly.

You may provide information directly to us through the Services in several different ways. For example, you may complete online assessments or questionnaires (most notably the Troutwine Athletic Profile ("TAP")), respond to specific questions, communicate with us via email or feedback forms, complete online registration forms, and subscribe to email newsletters or other similar communications. The types of information you may provide directly include the following, as applicable:

1.2 Information We Collect Automatically.

We collect certain information about you and your computer automatically when you use the Services. Automatically collected information may include:

1.3 Information from Commercially Available Sources.

We may receive additional information about you from our majority-owned parent, Ryzer, LLC, and potentially other sources, such as third-party companies we work with, data cooperatives and public databases.

1.4 Information from other Individuals.

We may receive information about you from other individuals (e.g., from people that enter your contact information to share data from our Services with you). We may combine all of the information we collect or receive about you and use or disclose it in the manner described in this Privacy Policy.

2. Use of Information

2.1 Performing our Services

We may use information about you for various purposes related to performing our Services, including:

2.2 Communications with You

We may use information about you for various purposes related to communicating with you, including:

2.3 Advertising and Partners

We may use information about you for various other purposes, including to:

2.4 Service Providers & Partners

We may engage third-party companies or individuals as service providers to help support our business. Information about the subprocessors we use to support our Services can be found in our Subprocessor Policy. Similarly, we may establish system integrations with third-party partners offering complimentary services to ours in order to allow you to share your Personal Data across multiple systems (such as recruiting, compliance, or evaluation services). These third parties have limited access to your Personal Data to perform these tasks on our behalf, your behalf, or on behalf of our corporate affiliates (including Ryzer) and are obligated to us not to disclose or use it for other purposes. 

Business Transfers and Affiliates - As our business evolves, we (or our majority owner Ryzer) may buy or sell businesses or other assets. In the event of a corporate sale, merger, dissolution, bankruptcy, reorganization, or similar event, your Personal Data may be part of the transferred assets. You acknowledge and agree that any successor to or acquirer of Ryzer Mindset or its assets will have the right to continue to use the Personal Data and other information you provide to us in the manner set out in this Privacy Policy. We may also disclose your Personal Data to our corporate affiliates (including Ryzer) in order to help provide, understand, and improve our Services and our affiliates' services. If we do so, our corporate affiliates and subsidiaries use and disclosure of your Personal Data will be subject to this Privacy Policy.

External Tools from Third Parties - We have integrated various tools from different companies with our Services which allow us to analyze user behavior or establish links with our other Services. For this purpose, we work with the following service providers:

Facebook Login & Tracking Pixel
You may elect to utilize Facebook Login to create your Ryzer account and to login to Ryzer. If you decide to connect your Ryzer account with Facebook, we request permission from Facebook to access and store your email address, Facebook ID, and similar Personal Data needed to provide you with our Services.

With your consent we will use Facebook's "tracking pixel". The Facebook tracking pixel is a piece of code that allows our Services to collect Non-Personal Data that helps you track ad conversions, optimize ads, build targeted audiences, and remarket to people who have already taken some kind of action using our Services. The data is recorded in an anonymous way, meaning we do not see the Personal Data of the individual users. The data is however stored and processed by Facebook. Facebook may link the data with the Facebook account and use the data for its own purposes according to its own data use guidelines. If you prefer to deactivate the cookie storage on behalf of Facebook, you may do so by adjusting your browser settings accordingly.

You can view Facebook’s privacy policy at: https://www.facebook.com/privacy/policy/.

Meta Platforms, Inc. located at 1601 Willow Road, Menlo Park, CA 94025, USA is the owner of Facebook.

We may use widgets and additional components of the service provider Twitter on our event websites and other Services. Twitter is a service offered by Twitter Inc.

Whenever you access our Services featuring this component, the component causes your browser to download the respective version of Twitter's component. This process also informs Twitter which portion of our Services is currently being utilized.

We have no control over the data collected by Twitter in this process or over the range of the data collected by Twitter. Additional information about this issue can be found in Twitter's privacy policy under https://twitter.com/en/privacy.

You may change your privacy settings in account settings under https://twitter.com/account/settings.

Twitter is a service offered by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA.

We use the Snapchat service Snap Pixel and the Snapchat Custom Audiences product from Snap Inc. in our Services to optimize our advertising.

Snap Pixel uses cookies. If you have a Snapchat user account, the Snapchat Pixel in our Services detects this and transmits the collected usage data to Snapchat for analysis and marketing purposes. You can review and/or deactivate the collection, processing, and use of this data by Snapchat directly in the Snapchat app. The Snapchat Pixel is a JavaScript code which transmits HTTP header, orders placed, registrations, products viewed, shopping cart, and related data to Snapchat.

If you wish to object to the use of the Snapchat Pixel, you may opt out in the Snapchat app or deactivate JavaScript in your browser. For more information and to find out how to prevent your data from being used for advertising purposes, please refer to Snapchat’s guidelines regarding advertising preferences, which can be found at https://support.snapchat.com/en-US/a/advertising-preferences. To view Snap Inc.’s privacy policy, please visit https://www.snap.com/en-US/privacy/privacy-policy.

Snap Inc., is located at 2772 Donald Douglas Loop North, Santa Monica, CA 90405, USA.

The functionality offered by Glassbox Ltd. (Glassbox) is deployed on our Services. Glassbox is a digital experience intelligence company (ISO 22701 & SOC 2 certified). We use Glassbox’s Data Analytics to gather information on system performance, usage and error management to build the best user experience possible. Website data is collected through Cookies and transmitted to Glassbox for this purpose. If you do not wish to share your data you may adjust your cookies settings in your browser at any time.

For more information about security and privacy of Glassbox’s platform, please visit: Tagless Data Capture - Glassbox

Glassbox LTD is located at 42 Broadway Suite 12-530, New York, NY 10004

Aggregate and Anonymized Information - We may share aggregate and anonymized information with third parties for marketing, advertising, research or similar purposes.

2.5 Legal Basis for Processing

Our legal basis for collecting and using the information described above will depend on the type of information and the specific context in which we collect it. For example:

3. Sharing of Information

We may share your information in the following manners:

3.1 Always Shareable Information

If you have completed the TAP assessment part of our Services, we may share the information listed below with other users of our Services including educational institutions, athletic organizations, athletic directors, athletic teams, coaches, recruiters, scouts, and other consumers:

If you would not like to share the above information, you can abstain from taking the TAP assessment part of our Services, do not submit the information in the first place (e.g. your photograph), or delete your account by sending an email to us at privacy@ryzer.com.

3.2 Shareable Information by Your Explicit Permission Only

In addition to the information listed in section 3.1, we may share the additional information listed below ONLY if you explicitly agree to share the information with

3.3 When You Choose to Share Your Information With Others

In using our Services, you will have the opportunity to share your information with Ryzer Connect or with other Ryzer Mindset team or organizational account holders by accepting an invite to take the TAP and/or share your previous TAP results with them. The information accessible to those account holders will include general information including your name and other Ryzer Mindset profile information, but will not include your specific answers to individual questions within our surveys or assessments. In addition, the account holder cannot modify, alter, or delete any of your profile or your account data.

After completion of the TAP assessment, you will at all times have the opportunity to change the settings and opt-out from sharing your results going forward. Changes to your sharing can be made within your Ryzer Profile Settings specifically at https://ryzer.com/ManageAlerts/.

If you wish to make a personal information request related to the retention, use, or access of your Personal Data, you may contact us at privacy@ryzer.com and we will consider your request in accordance with applicable laws and respond within 45 days of receiving a personal information request. Such requests must include a copy of your driver's license or other government issued form of identification to confirm your identity. Personal information requests are limited to two per 12-month period.

You may also share your information via third-party online social networks. By sharing your information from your account with any social media service, you are authorizing us to share information we collect from and about you with the social media service provider, other users, and your network of contacts on the social media service, and you understand that the social media service's use of the shared information will be governed by the social media service's privacy policy. If you do not want your personal information shared in this way, please do not share your information with a social media service provider.

3.4 Rights of Personality

If you are using our Services as part of any professional-level athletic-related purpose including a specific athletic team, program or organization, you also grant to Ryzer Mindset and its agents, attorneys, representatives, predecessors, successors, affiliates, parents, subsidiaries, nominees, licensees, executors, administrators, assigns, media outlets/partners and those acting with authority of the foregoing (collectively, "Ryzer Mindset Parties") all rights and permission to use your name, biography, likeness or other indicia of identity in conjunction with your general athletic mindset such as your matched Athlete Type. Lastly, you specifically release all Ryzer Mindset Parties from any claim or cause of action for invasion of the rights of privacy, right of publicity, right of personality, or any similar rights.

3.5 Partners and Subsidiaries

We may share your information with partners and subsidiaries who provide products or services that may be of interest to you or student-athletes, including: (i) educational products and services; (ii) career, employment, and military opportunities; (iii) products of consumer focused companies; (iv) sports related activities and events; and (v) other relevant products and services. These partners may use your information to make predictions about your interests and may provide you with offers, promotional materials, advertisements, and other materials.

3.6 Service Providers

We also may share your information with entities that provide services to us, including companies that provide payment processing, shipping, web analytics, data processing, web hosting, technical support, advertising, email distribution, and other services.

3.7 Other Parties When Required by Law or as Necessary to Protect Our Services.

There may be instances when we disclose your information to other parties in order to:

3.8 Other Parties in Aggregated Form

We may also share your information with third parties in aggregated or non-personally identifiable form.

3.9 Other Parties in Connection With a Transfer of Assets

If we make a sale or transfer of assets, or are otherwise involved in a merger, divestiture, acquisition, liquidation, or transfer, or in the unlikely event of bankruptcy, we may transfer your information to one or more third parties as part of that transaction.

3.10 Other Parties With Your Consent

In addition to the sharing described in this Privacy Policy, we may share information about you with other third parties when you consent to such sharing.

If you do not want your information shared with any third party who may use such information for direct marketing purposes, then you may opt out of such disclosures by updating your account preferences accordingly or sending an email to us at privacy@ryzer.com.

3.11 Change of Ownership

Your information may be disclosed and otherwise transferred to an acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which your information is transferred to one or more third parties as one of our business assets and only if the recipient of your Information commits to a Privacy Policy that has terms substantially consistent with this Privacy Policy.

Your information may be physically or electronically transferred to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets, for the sole purpose of continuing the operation of the Services, and only if the recipient of your information commits to a Privacy Policy that has terms substantially consistent with this Privacy Policy.

4. Data Rights

We respond to all requests that we receive from individuals who wish to exercise their data protection rights in accordance with applicable data protection laws. You can contact us by sending an email to privacy@ryzer.com or submit your request using this CCPA Request Form.

4.1 Rights that you may have, depending on the country or US state in which you live, include:

5. Third-Party Functionality

Some of the functionality of the Services may be provided by third parties that are not affiliated with Ryzer Mindset. These entities may collect or receive certain information about your use of the Services, including through the use of cookies, Web beacons, and similar technologies. Ryzer Mindset is not responsible for the privacy practices of these entities. Ryzer Mindset utilizes a third-party credit card processor to process your payments while on our site. We share your name, email address and credit card information with these third parties to provide the service requested. The personal information (such as name and email address, but non-inclusive of your financial information) collected by these third parties is shared back with Ryzer Mindset for the purpose of fulfilling your subscription request.

6. Protection of Information

We employ technical and organizational measures designed to appropriately protect your information that is under our control and that we process on your behalf from unauthorized access collection, use, disclosure, copying, modification or disposal, both during transmission and once we receive it. We store all information that you provide to us on secure servers. We train employees regarding our data privacy policies and procedures, and permit authorized employees to access information on a need to know basis, as required for their role. We use firewalls designed to protect against intruders and test for network vulnerabilities. However, no method of transmission over the internet or method of electronic storage is completely secure.

Where you have a password, which enables you to use our services, you are responsible for keeping this password complex, secure, and confidential. If you would like to update or change your password, you may select the "Reset Password" link on the login page. You will be sent an email with instructions to log in and change your password.

7. Data Retention

We retain certain information that we collect from you while you are a user of our Services, for a limited period of time as long as we need it to fulfill the purposes for which it was initially collected, and in certain cases where you have deleted your account, for the following reasons:

8. International Privacy

Ryzer Mindset also complies with the European Union’s General Data Protection Regulation (GDPR). To learn more about the GDPR, please visit https://gdpr.eu/tag/gdpr/.

In compliance with the GDPR, Ryzer Mindset commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding their Data Rights or our Privacy Policy should first contact Ryzer Mindset Data Protection Officer at privacy@ryzer.com.

If you use our Services from outside the United States, be advised that you are sending information, which may include Personal Data, to our servers in the United States. The information you provide may then be transferred within the United States or back out of the United States to other countries outside of your country of residence. These countries may not have data protection and privacy laws as protective as those in your country of residence. Our collection, storage and use of your Personal Data will be governed by this Privacy Policy.

For residents of EEA, Switzerland and the United Kingdom. The EU General Data Protection Regulation ("GDPR") requires us and the sports teams, organizations, or schools using our Services to provide you with additional information about the processing of their Personal Data. The legal grounds for us processing your Personal Data typically include at least one of the following:

EU data protection law makes a distinction between organizations that process Personal Data for their own purposes ("Data Controllers") and organizations that process Personal Data on behalf of other organizations ("Data Processors"). We may act as either a Data Controller or a Data Processor in respect of your Personal Data, depending on the circumstances. If you have a question or complaint about how your Personal Data is handled, these should be directed to the relevant Data Controller since they are the ones with primary responsibility for your Personal Data.

If you have a question or complaint regarding how we handle your Personal Data, please submit your request using this Data Rights Requests Form or send an email to privacy@ryzer.com.

9. Children’s Information

The Services are neither intended for nor directed at children younger than 13 years of age. We do not knowingly collect or store personal information about children under the age of 13. Please do not submit your Personal Data through our Services if you are under the age of thirteen (13).

We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data through our Services without their permission. If you believe a child under the age of thirteen (13) has provided Personal Data to us through our Services, please contact us at privacy@ryzer.com.

10. Transfer of Information to the United States and Other Countries

Ryzer Mindset is based in the United States. Information about you will be transferred to, and processed in, the United States and potentially countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country and, in some cases, may not be as protective. We have taken appropriate safeguards to require that your information will remain protected in accordance with this Privacy Policy.

If you access the Services from outside the United States, please be aware that information you provide to us or that we obtain as a result of your use of the Services may be processed and transferred to the United States and be subject to U.S. law. The privacy and data protection laws in the United States may not be equivalent to such laws in your country of residence. By using our website, participating in any of the Services, or by providing us with your information, you consent to the collection, transfer, storage, and processing of information to and in the United States and in accordance with U.S. law.

11. Changing or Deleting Your Personal Information

We wish to maintain accurate personal information. If you have submitted personal information through the Services and set-up an account, then you can (i) access and update your personal information by logging into your online account and making the appropriate changes or (ii) delete your account by emailing us at privacy@ryzer.com. Please note that if you delete your account, we may continue to retain your information on our servers for archival purposes.

Additionally, if you shared your information with third parties, such as a specified sports team or organization, this disclosure of information to these third parties is subject to the relevant third party’s privacy policy, if any. We are not responsible for the third-party privacy policy or behaviors, even if we link to those services from our Services or if we facilitate the mechanism allowing you to share information with these third parties.

If you have forgotten your login credentials, you can retrieve those via our automated password retrieval system.

12. Cookies, Web Beacons, and Similar Technologies

Ryzer Mindset—as well as certain third parties that provide content and other functionality on the Services—may use a variety of technologies to learn more about how people use the Services and the Internet. This section provides more information about some of those technologies and how they work.

13. Your California Privacy Rights

Residents of California have the right to:

To make such a request, please send an email to privacy@ryzer.com.

To opt out of having your personal information shared with or sold to certain third parties, you may also submit your request using this CCPA Request Form.

14. Do Not Track Signal

Some web browsers may transmit "do-not-track" signals to the websites with which the user communicates. We do not currently take action in response to those signals. If an industry standard on responding to such signals is established and accepted, we may reassess how to respond to those signals.

15. Links to Other Websites

Our Services may contain links or references to third-party owned and/or operated websites or content that we believe might be of interest to users, including websites of our partners, sponsors, advertisers, and affiliates. We do not control the content of these third-party websites. These third-party websites may send you their own cookies, collect data, or solicit personal information. Once you have clicked on a link to a third-party website and leave our Services, you must read the privacy policy of the third-party website to see how your personal information will be handled.

16. Policy Scope

This Privacy Policy does not apply to information that you provide to third parties, such as other account holders or partners, and others with whom you may share information. Our Services may direct you to a third-party service, such as social media services, or a portion of our Services may be controlled by a third party (typically through the use of a frame or pop-up window separate from other content on our Services). Disclosure of information to these third parties is subject to the relevant third party’s privacy policy. We are not responsible for the third-party privacy policy or content, even if we link to those services from our Services or if we share information with these third parties.

Ryzer Mindset is a data controller. Team and organizational account holders are directly responsible for complying with all requirements of applicable EU privacy laws in connection with the information that they obtain and process for the purposes of managing their individual users.

Changes to this Privacy Policy

From time to time, we may revise this Privacy Policy to reflect changes to the scope of the Services or for other reasons. When we do, we will provide notice to you by publishing the most current version and revising the date at the top of this page. Therefore, it is important to check the effective date of the Privacy Policy posted here each time you use the Services. If we make any material change to this policy, we will provide additional notice to you, such as by sending you an email or displaying a prominent notice on our Services. By continuing to use the Services after we make changes, you indicate your consent to those changes.

17. Questions and Contact Information

Under European data protection law, the controller of your information is Ryzer Mindset, LLC. We want to assure you that we are dedicated to protecting your privacy. If you have questions or comments about this Privacy Policy, please contact us at:

Ryzer Mindset, LLC
Attn: Ryzer Mindset Privacy
PO Box 3868
Urbandale, Iowa 50323

Email: privacy@ryzer.com