Camp attendee support

Ryzer is not authorized to issue refunds, cancel registrations, or transfer registrations. You have three options for these actions, depending on your specific registration.

Option #1: If you purchased Allianz Registration Protection and cannot attend due to a covered reason (such as injury or illness to the registrant), please contact Allianz Travel Insurance with your Plan Number at the respective links/phone numbers.

• For Day and Overnight Camps: www.eventregistrationprotection.com/ryzer/home & 800-799-2968

Option #2: If you purchased Allianz Registration Protection and cannot attend due to a non-covered reason (such as a scheduling conflict), please contact the camp operator.

• The camp operator’s contact information is on your registration receipt, on the “Contact” page on the camp’s website, and retrievable by logging into your Ryzer account.
• Registration refunds will be determined solely by the camp operator and their stated Refund Policy, if applicable.

Option #3: If you were not offered or did not purchase Allianz Registration Protection and cannot attend the camp for which you registered, please contact the camp organizer.

• The camp organizer’s contact information is on your registration receipt, on the “Contact” page on the camp’s website, and retrievable by logging into your Ryzer account.
• Registration refunds will be determined solely by the camp organizer and their stated Refund Policy, if applicable.

Note: Ryzer Convenience Fees are non-refundable unless the camp has been canceled, postponed, or changes locations (referred to as being “altered”). If a camp is altered, the camp owner will offer you a replacement of equal or greater value, like giving you a credit for a different camp or a full refund. If you elect to receive a full refund because the camp was altered, Ryzer will refund you any applicable Convenience Fees you were directly charged for the transaction upon your request. Such requests can be made by emailing your Registration ID to: customerservice@ryzer.com.

During registration, each registrant electronically agrees to the following Refund Policy:

Ryzer Refund Policy
I understand and acknowledge Ryzer is a third-party registration service. Ryzer is not responsible for the guarantees of any camp organizer, nor is Ryzer accountable for the quality or safety of any camp. Ryzer may charge fees for the services it provides to register for a camp through this website. Any such fees are non-refundable unless the camp is canceled, postponed, or changes location. The fees, if applicable, are clearly displayed prior to payment.

Camp organizers who offer registration via Ryzer do not offer refunds unless otherwise stated, required by law, or obligated through the Ryzer Terms of Use. The exact amount depends on the specific situation and refund policies of the camp organizer.

During your registration, a receipt was provided on-screen as well as emailed to the addresses provided. Often, email providers block automated email receipts and file them as junk or spam. Please first check your junk folder before proceeding. Keep an eye out for an email from: customerservice@ryzer.com.

Be sure to check the email account used for registration. Email receipts are provided to the email you used during registration. If you used your child/the participant’s email address during registration, ask your child/the participant to check their email account.

Additionally, receipts are viewable by logging into your Ryzer account.

If you cannot find your receipt and do not have a Ryzer account, please email customerservice@ryzer.com to request a copy. Since Ryzer provides registration service for thousands of camps throughout the U.S., be sure to include the following: registration ID number, registrant name, camp location, sport, date, and any other pertinent camp info. Ryzer will resend a receipt with the information provided.

Yes, there may be a convenience fee associated with registering via Ryzer, which will be displayed on the payment page during the registration process. The convenience fee is applicable only to online registration and is intended to cover the costs associated with providing registration access through our platform.

Registering through Ryzer provides numerous camp-specific benefits like securing your spot in advance, a quicker checkout process, access to special offers from Ryzer Mindset and our partners, and the flexibility to choose from a range of payment methods—including Visa, Mastercard, PayPal, Venmo, Apple Pay, and Google Pay.

If you prefer to avoid convenience fees, we recommend contacting the camp operator before registering to explore their accepted primary registration methods, such as traditional paper checks or cash payments at check-in. The camp organizer’s contact information is on the Contact page on the camp’s website. If you have questions about convenience fees, please contact us prior to registering at: customerservice@ryzer.com.

If a convenience fee is applicable to your registration, it will be transparently displayed on the payment page before you finalize your registration. It will also be indicated with the statement “Other fees may apply at checkout,” located near the register button and/or price level options. Our commitment is to ensure transparent communication of all fees to all of our users.

The Ryzer camp registration system is fully accessible by users with disabilities using assistive technology and meets the accessibility and functional requirements of the following Section 508 standards: Sections 1194.21, 1194.22, 1194.31 and 1194.41.

For more information on accessibility, or to get alternate forms of product documentation, please e-mail customerservice@ryzer.com. Additionally, our staff is available Monday through Friday, 9:00am to 5:00pm ET (non-US holidays) to assist with registering over the phone. You can call our customer service team at (515) 598-9540 for assistance.

Ryzer takes the security of your personal information very seriously. To learn about how we handle your personal information, please review our Privacy Policy and Terms of Use.

Great, we are eager to work with you! Visit our Coaches page to learn more. Contact us to get started today!

The coach or camp organizer provided a website for you to register at. On the website you will find camp information including facilities and directions information, what to bring with you to the camp, when and where check-in is located, along with the ability to contact the camp operator directly through that site via the ‘Contact Us’ page. If you cannot find the information you are specifically looking for on the site, please contact the camp operator directly via the ‘Contact Us’ page or by logging into your Ryzer account.

The vast majority of credit/debit cards are accepted with no issues. If you have an issue with a credit or debit card registration, please first check all information typed in during registration is accurate. Most decline messages are the result of a simple typo. Our system will provide you with a reason code indicating the reason for decline.

Ryzer processes several hundred thousand camp registrations online. There are also over ten thousand credit card issuers. As a result, there are many reasons a card may not be accepted.

Below we have answered a few of the most frequent reasons for decline, and actions you may take to process your registration.

Address Verification System. It tells me my address is incorrect but I checked it and it is correct.

We apologize for the trouble. We suggest that you contact your bank to determine the billing address that they have on file. Even though your statements may come to your house, there’s a chance that the actual billing address the bank has on file is incorrect.

We are NOT charging your card. Your bank may be showing a hold in their online banking system for the amount of the attempted transaction. This normally drops out after 72 hours. Again, we suggest that you contact your bank to ask what their policies are—it should not cause you to overdraft, but rather show as a temporary pending hold. You will want to ask them how long they hold those transactions.

Your credit card company may still show a temporary, pending hold on the funds after your transaction is completed. It can take several working days for them to process the void on the pending transaction. The time will vary from one company to the next.

The system is telling me something about a 3-digit or CVV code? What is this and why is it declining?

The payment was declined because the 3-digit code on the back of your card (the CVV code) did not match what was keyed in on the registration. We are not pulling the funds from your account.

Many cards have both a 4-digit code, and a 3-digit code on the back of their cards. Typically the 4-digit code is the last four digits of your credit/debit card number. The 3-digit code is the required information to key in. Make sure to type in the 3-digit code.

Your bank may elect to display a pending transaction in your online banking for the declined transaction. This is called a pending, but not authorized transaction. Your bank is electing to display this on their end—typically this lasts for only a few days. We are not pulling the funds through, but your bank may still choose to display it. Unfortunately, we have no control over this.

If the 3-digit code on the back of the card has been rubbed/swiped off over time, your bank can tell you what that number is if you call them. On many cards there is both a 4-digit number, and a 3-digit number. The correct code to key in is the 3-digit number.

If this happens, know that we are only charging your card once. The first transaction attempt that was declined will not be charged to your credit/debit card. Your bank may show a second charge that appears as a hold or pending charge,  but this normally clears after 72 hours. We recommend calling your bank to ask what their policies are—and ask them how long the transaction will be held until it is released.

Your credit card company may still show a temporary pending hold on the funds after your transaction is completed. It can take several working days for them to process the void on the pending transaction. The time typically varies between credit card companies.

If you have a Ryzer account, you can login here: https://app.ryzer.com/login/

If you have an account, but do not know your password, you can reset it here: https://app.ryzer.com/login/forgotpassword/

If you do not have an account, you can create a free account here: https://app.ryzer.com/login/signup/

Thank you! We make every effort to provide a valuable service for athletes, their parents, coaches and others looking for relevant camps. If you appreciate what we are doing and want to help us continue to grow and offer new products, please use social media to spread the word—we greatly appreciate it! You can find us on Facebook (/RyzerNation), X (@Ryzer), Instagram (@RyzerNation) and LinkedIn (/RyzerNation).