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Ryzer is not authorized to issue refunds, cancel registrations, or transfer registrations. You have three options for these actions depending on your specific registration.
Option #1: If you purchased Registration Protection insurance and cannot attend due to a covered reason (such as injury or illness to the registrant), please contact Allianz Global Assistance with your Policy Number at the respective links/phone numbers.
•For Day and Overnight Camps: www.eventregistrationprotection.com/ryzer/home & 800-799-2968
Option #2: If you purchased Registration Protection insurance and cannot attend due to a non-covered reason (such as a scheduling conflict), please contact the Event Organizer.
•The Event Organizer's contact information is on your registration receipt, on the "Contact" page on the event's website, and retrievable by logging into your Ryzer account.
•Registration refunds will be determined solely by the Event Organizer and their stated Refund Policy if applicable.
Option #3: If you were not offered or did not purchase Registration Protection insurance and cannot attend the event in which you registered, please contact the Event Organizer.
•The Event Organizer's contact information is on your registration receipt, on the "Contact" page on the event's website, and retrievable by logging into your Ryzer account.
•Registration refunds will be determined solely by the Event Organizer and their stated Refund Policy if applicable.
Note: Ryzer Convenience Fees are non-refundable unless the event has been canceled, postponed, or changes locations (we will call this being "altered"). If an event is altered, the event owner will offer you a replacement of equal-or-greater value such as allowing you to attend a different event or a full refund. If you elect to receive a full refund because the event was altered, Ryzer will refund you any applicable Convenience Fees you were directly charged for the transaction upon your request. Such requests can be made by emailing your Registration ID to: customerservice@ryzer.com.
During registration each registrant electronically agrees to the following Refund Policy:
Ryzer Refund Policy
I understand and acknowledge Ryzer is a third-party registration service. Ryzer is not responsible for the guarantees of any event organizer, nor is Ryzer accountable for the quality or safety of any event. Ryzer may charge a fee for the services it provides to register for an event through this website. Any such convenience fee is non-refundable unless the event is canceled, postponed, or changes location. The convenience fee, if applicable, is clearly displayed prior to payment.
Event organizers who offer registration via Ryzer do not offer refunds unless otherwise stated, required by law, or obligated through the Ryzer Terms of Use. The exact amount depends on the specific situation and refund policies of the event organizer.
The Coach or Event Organizer provided a website for you to register at. On the website you will find event information including facilities and directions information, what to bring with you to the event, when and where check-in is located, along with the ability to contact the Event Organizer directly through that site via the 'Contact Us' page. If you cannot find the information you are specifically looking for on the site, please contact the Event Organizer directly via the 'Contact Us' page or by logging into your Ryzer account.
During your registration a receipt was provided on-screen as well as emailed to the addresses provided. Many times, email providers block automated email receipts and file them as Junk or Spam. Please first check your Junk folder before proceeding. You will look for an email from: customerservice@ryzer.com.
Be sure to check which email account you used during registration. Email receipts are provided to the email you used during registration. If you used your child/the participant email address during registration only - be sure to ask your child/the participant to check their email account.
Additionally, receipts are viewable by logging into your Ryzer account.
If you cannot find your receipt and do not have a Ryzer account, please email customerservice@ryzer.com requesting a copy. Since Ryzer provides registration service for tens-of-thousands of events throughout the U. S. be sure to including the following: Registration ID number, Registrant Name, School/Location the event is held at, what sport you are participating in (if any), any event details including the name of event or date it will be held. Ryzer will resend a receipt with the information provided.
The vast majority of credit/debit cards are accepted with no issues. If you have an issue with a credit or debit card registration, please first check all information typed in during registration is accurate. Most decline messages are result of a simple typo. Our system will provide you with a reason code indicating the reason for decline.
Ryzer processes several hundred thousand event registrations online. There are also over ten thousand credit card issuers. As a result, there are many reasons a card may not be accepted.
Below we have answered a few of the most frequent reasons for decline, and actions you may take to process your registration.
We apologize for the trouble you had. Ryzer suggests that you contact your bank to determine the address that they have on file for the "billing address" on your debit card? Even though your statements may come to your house many times the "actual billing address" the bank has on file is incorrect.
ATM and Debit cards have a history of incorrect billing addresses associated with them. This information (the address verification test) is our primary method of security.
Ryzer sends the billing address that you entered during the registration process. The transaction was declined on your banks end. We suggest that you contact your bank and explain to them what happened - and have them read to you the billing address they have on file associated with your card.
We are NOT charging your card. Your bank may be showing a hold in their online banking system for the amount of the attempted transaction. This normally drops out after 72 hours. Again, we suggest that you contact your bank to ask what their policies are - it should not cause you to overdraft, but rather show as a temporary pending hold. You will want to ask them how long they hold that transactions.
Your credit card company may still show a temporary pending hold on the funds after your transaction is completed. It can take several working days for them to process the void on the pending transaction. The time will vary from one company to the next.
The payment was declined because the 3-digit code on the back of your card (the CVV vode) did not match what was keyed in on the registration. We are not pulling the funds from your account.
Many cards have both a 4-digit code, and a 3-digit code on the back of their cards. Typically the 4-digit code is the last four digits of your credit/debit card number. The 3-digit code is the required information to key in. Make sure to type in the 3-digit code.
Your bank may elect to display a pending transaction in your online banking for the declined transaction. This is called a "Pending, but not Authorized" transaction. Your bank is electing to display this on their end - typically this lasts for only a few days and then the charge disappears. We are not pulling the funds through but your banks rules choose to display them. Unfortunately we have no control over what they elect to display.
If the 3-digit code on the back of the card has been rubbed/swiped off over time your bank can tell you what that number is if you call them. On many cards there is both a 4-digit number, and a 3-digit number. The correct code to key in is the 3 digit number.
Yes, there may be a Convenience Fee associated with registering via Ryzer, which will be displayed on the payment page during the registration process. The Convenience Fee is applicable only to online registration and is intended to cover the costs associated with providing you the convenience of registering through our platform.
Registering through Ryzer provides numerous event-specific benefits, such as securing your spot in advance of the event, a quicker checkout process facilitated by a personalized user account, access to special offers from Ryzer Mindset and our partners, and the flexibility to choose from a range of payment methods, including Visa, Mastercard, PayPal, Venmo, Apple Pay, and Google Pay.
If you prefer to avoid Convenience Fees, we recommend contacting the Event Organizer before registering to explore their accepted primary registration methods, such as traditional paper checks or cash payments at check-in. The Event Organizer's contact information is on the "Contact" page on the event's website. If you have questions about Convenience Fees, please contact us prior to registering at: customerservice@ryzer.com.
If a Convenience Fee is applicable to your registration, it will be transparently displayed on the payment page before you finalize your registration. Moreover, it will be indicated with the statement "Other fees may apply at checkout," positioned in close proximity to the register button and/or price level options. Our commitment is to ensure transparent communication of all fees to our users.
If this happens to you, we are only charging your card one time. The first transaction/registration attempt that was declined is not being charged to your credit/debit card. Your bank may be showing that as a hold in their online banking. This normally drops out after 72 hours. Ryzer suggests that you call your bank to ask what their policies are - it should not cause you to overdraft, but rather the charge should show as a hold. You will want to ask them how long the transaction will be held until it is released.
Your credit card company may still show a temporary pending hold on the funds after your transaction is completed. It can take several working days for them to process the void on the pending transaction. The time will vary from one company to the next.
The Ryzer event registration system is fully accessible by users with disabilities using Assistive Technology and meets the accessibility and functional requirements of the following Section 508 standards: Sections 1194.21, 1194.22, 1194.31 and 1194.41.
For more information on accessibility or to get alternate forms of product documentation, please e-mail customerservice@ryzer.com. Additionally, our staff is available Monday through Friday 9:00am to 5:00pm Eastern time (non-US holidays) to assist with registering over the phone. You can call our customer service team at (515) 598-9540 for assistance.
If you have a Ryzer account, you can login here: https://ryzer.com/login/
If you have an account, but do not know your password, you can reset it here: https://ryzer.com/login/forgotpassword/
If you do not have an account, you can create a free account here: https://ryzer.com/login/signup/
Ryzer takes the security of your personal information very seriously. To learn about how we handle your personal information, please review our Privacy Policy and Terms of Use.
Thank you! We make every effort to provide a valuable service for athletes, their parents, coaches and others looking for relevant events. If you appreciate what we are doing and want to help us continue to grow and offer new products, please use the power of social media to spread the word. We appreciate it. We can be found socially on Facebook (/RyzerNation), X/Twitter (@Ryzer), Instagram (@RyzerNation) and LinkedIn (/RyzerNation).
Great, we are eager to work with you! Visit our Coaches/Event Organizers section to learn more. Contact us to get started today!
